Privacy Policy for Appliances Fix Co
Effective Date: May 23, 2026.
You came here because your dishwasher is leaking or your oven refuses to heat. You need answers. You need reliable repair strategies. You did not come here to have your personal information harvested, packaged, and sold to the highest bidder.
We operate Appliances Fix Co on a simple principle.
We fix machines. We respect people. We treat your digital data with the same care we use when pulling a 300-pound Sub-Zero refrigerator out of a custom cabinet. We protect the floors. We protect your privacy. This document explains exactly what data we collect, why we actually need it, and how we keep it secure.
The Data We Actually Collect
We only collect information that helps us run this site and answer your questions. We break this down into two categories. Data you hand to us directly. Data our systems collect automatically.
When you use our contact forms, you give us specific information. You provide your name. You provide your email address. You usually provide the specific symptoms of your broken appliance. You might tell us your Samsung ice maker is jammed or your Maytag dryer belt snapped. You might upload a photo of a faded model number sticker or a flashing error code. We collect this data for one reason. We need it to reply to your question with accurate, actionable advice.
We also collect technical data automatically when you browse appliancesfixco.com. Our servers log your IP address, your browser type, and your device type. We track which pages you visit and how long you stay on them. This gives us the granularity we need to understand site performance. If thousands of people read our DIY repair guides on mobile phones while standing in front of their broken washing machines, we need to know that. It forces us to optimize our mobile page speed. We cannot help you if the page takes ten seconds to load.
How We Use Cookies
We use cookies. Not the kind you bake in a calibrated convection oven. These are small text files stored on your device by your web browser. They reduce the friction of using our website.
We use functional cookies to keep the site running properly. They remember your preferences. They keep you logged in if you have an account. They stop our security firewalls from blocking you when you refresh a page too quickly.
We also use analytics cookies. We rely on Google Analytics and Google Search Console to monitor our traffic. We do not use these tools to track your personal identity across the internet. We use them strictly to improve our content quality. We watch the signal, not the noise. If our analytics show that 800 people landed on our guide for testing a Whirlpool heating element, but 90 percent of them left within ten seconds, we have a problem. That metric tells us the guide is confusing or incomplete. We rewrite it. We add better wiring diagrams. We shoot clearer photos. Analytics help us build better, more accurate repair guides.
Third-Party Services We Use
Running a modern website requires outside infrastructure. We share data only with essential technical partners.
Our web host keeps the site online and stores our databases. Our email service provider routes your contact form submissions to our inbox. Google Analytics processes our traffic data. That is the entire list.
We do not sell your data to data brokers. We do not trade your email address for marketing lists. If you submit a question about a faulty LG compressor, you will not suddenly receive spam emails about extended car warranties. We despise that business model. We refuse to participate in it.
External Links and Parts Suppliers
We frequently link out to parts suppliers, manufacturer documentation, and authorized dealer networks. If we tell you to buy a specific OEM control board and link to a supplier, our privacy policy stops at that click.
We do not control their tracking methods. We do not control their cookies. We do not control how they process your credit card. Once you leave appliancesfixco.com, you operate under the privacy policy of that specific vendor. Read their policies before you hand over your payment information. Some parts suppliers are notorious for aggressive retargeting ads. We cannot protect you from that.
How Long We Keep Your Information
We do not hoard data indefinitely. We keep it only as long as it serves a practical purpose.
We retain contact form submissions and email correspondence for two years. This helps us track recurring issues. If you email us again about that same Samsung ice maker eighteen months later, we have the history. We can see what we already suggested. We can offer a better diagnostic step. After two years of inactivity, we purge those emails.
Analytics data expires automatically after 26 months. Server logs clear out every 30 days. We keep our databases lean.
Your Rights Regarding Your Data
You own your personal data. You maintain absolute control over what we hold.
- Right to Access: You can ask us for a copy of the personal data we have on file for you.
- Right to Correction: You can ask us to fix any inaccurate information we hold about you.
- Right to Deletion: You can demand that we erase your personal data from our active systems.
To exercise any of these rights, send an email to [email protected]. We process these requests within seven business days. Real humans read that inbox. We will ask you to verify your identity by replying from the email address associated with the data. We do not ask for government ID or jump through bureaucratic hoops. You ask us to delete your email. We delete it.
Security Measures
We secure this site with standard encryption protocols. We use SSL certificates to encrypt the connection between your browser and our server. We use secure hosting environments with active firewalls. We lock our digital doors just like we lock our service trucks.
We restrict database access to essential personnel only. We enforce strong password policies and two-factor authentication for anyone touching our backend systems.
No system is impenetrable.
Any company promising you 100 percent perfect digital security is lying to you. We cannot guarantee absolute security against state-sponsored hackers or zero-day exploits. We can only promise vigilant, practical protection based on current industry standards. If we ever suffer a data breach that exposes your personal information, we will notify you via email within 72 hours of discovering the compromise.
Changes to This Policy
Technology changes. Privacy laws change. Our internal processes evolve. When those things happen, we update this document. We do not send out annoying mass emails for minor typographical fixes. If we make a material change to how we handle your data, we will post a prominent notice on our homepage for 30 days. The effective date at the top of this page will always reflect the most recent revision.
Contact Us About Your Data
If you have questions about this policy, ask us. If you notice a tracking script that seems out of place, call us out on it. We value transparency.
Email us directly at [email protected]. You will get a response from a real team member, usually within 48 hours. We handle privacy concerns with the same urgency we apply to a flooded laundry room.